Privacy Policy
Effective Date: February 12, 2026 | Last Updated: February 12, 2026
1. Information We Collect
Personal Information
- Contact Info: Email address, name (for support)
- Payment Info: Processed by Paddle (we don't store card data)
- Account Info: Username, password hash, subscription details
Technical Information
- Usage Data: Pages visited, features used, time spent
- Device Info: IP address, browser type, operating system
- Performance Data: Strategy results, trade statistics (anonymized)
Information We Do NOT Collect
- Exchange API Keys (stored locally on your computer only)
- Trading Account Balances
- Personal Trading History
- Social Security Numbers or Tax IDs
2. How We Use Your Information
- Service Delivery: Provide Sentinel tools and features
- Customer Support: Respond to questions and technical issues
- Payment Processing: Handle subscriptions and refunds via Paddle
- Product Improvement: Analyze usage to enhance features
3. Information Sharing
We do not sell your data. Limited sharing only with:
- Service Providers: Paddle (payments), AWS (hosting), SendGrid (emails)
- Legal Requirements: If required by court order or law enforcement
- Business Transfer: If acquired, with strict data protection requirements
4. Data Security
- All data encrypted in transit (HTTPS) and at rest (AES-256)
- Strict employee access on need-to-know basis
- Your exchange API keys are never seen or stored by us
- Security breaches reported to affected users within 72 hours
5. Your Rights
- Download a copy of your personal data at any time
- Request permanent account deletion (completed within 30 days)
- Update your information (email, name, preferences)
- Opt out of marketing emails instantly
- GDPR users: Right to access, rectification, erasure, portability, and objection
- CCPA users: Right to know, delete, and non-discrimination
6. Cookies
- Essential: Authentication, security, preferences
- Analytics: Anonymous usage statistics (Google Analytics — opt-out available)
- Marketing: Conversion tracking (opt-out available)
7. Data Retention
- Account data: kept while active + 3 years
- Payment records: 7 years (legal requirement)
- Support tickets: 2 years
- On deletion: personal data removed within 30 days
8. Children's Privacy
Services are for users 18 and older only. Accounts found to belong to minors are immediately suspended.
9. Changes to This Policy
Material changes will be communicated via email 30 days in advance and via a banner on the login page.
Our Privacy Promises:
✓ Your API keys never leave your computer
✓ We never access your trading accounts
✓ Personal data is never sold to third parties
✓ You can delete your account anytime
✓ Security breaches reported within 72 hours
10. Contact